We LOVE hearing from our clients:
Dear Valerie:
I am writing to thank you for your outstanding service in listing and marketing my house,
and also to openly recommend your services to others. My experience with you and
Flagstaff Top Producers was both professional and pleasant from the start. We have all
heard that customer service is a thing of the past, but not in your company.
One of the deciding factors in my choosing you as a real estate agent was your positive
attitude and obvious willingness to put every effort into selling my house, even given the
staggering decline in the market.. You never bought into the doom and gloom
atmosphere. Other Realtors I met with concentrated on the impossibility of selling homes
other than at a foreclosure sale. Instead, you used a professional photographer to take
pictures of the house, researched the market, put the property on internet listings,
produced attractive handout material, made calls to potential clients, invited other Realtors to view the house and then continued to make ,calls and show the house. I know from your efforts that you were as diligent in marketing my house as you would have been in the most promising markets. My house had the best chance of selling in your hands.
I also believe that your aggressive marketing and frequent reports, which I forwarded to
Wachovia, were a factor in Wachovia's agreement to pursue a deed-in-lieu of
foreclosure, allowing me to avoid the negative impact of foreclosure on my credit rating.
Although deeds-in-lieu of foreclosure have been almost entirely replaced by short sales,
Wachovia knew that together we had done everything possible to preserve and market the property.
You didn't make a commission to reward you for your hard work, but you did earn my
respect.. Thank you!
Warm Regards,
Sherry Golden
Thanks so much for your feedback Sherry!
Labels: attitude, customer service, feedback, marketing
